Frequently Asked Questions
Your guide to shopping with Pie Matrix
What is the standard shipping time for electronics?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and tracking information will be sent via email once your order ships.
Do Pie Matrix products come with a warranty?
Yes, all our electronic products come with a minimum 12-month manufacturer warranty that covers hardware defects. Extended protection plans are also available for purchase at checkout.
What is your return policy for open-box items?
We offer a 30-day return policy. If the item has been opened, it must be returned in its original packaging with all accessories and manuals included. A small restocking fee may apply to certain high-end components.
Are the components sold on Pie Matrix genuine?
Absolutely. We source all our inventory directly from authorized distributors and manufacturers to ensure that every product you receive is 100% authentic and certified.
Do you offer technical support for product setup?
Yes, our dedicated technical team is available via live chat or email from 9 AM to 6 PM EST to assist you with compatibility questions, driver installations, or hardware setup.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For higher-priced builds, we also offer financing options through Affirm.