Returns & Exchanges

At Pie Matrix, we stand behind the quality of our electronics and offer a comprehensive 30-day return policy for all hardware and accessories. If you are not completely satisfied with your purchase, we ensure a seamless replacement or refund process to keep your tech setup running smoothly.

Return Process

• 1.
  Initiate Your Request

  Log into your Pie Matrix account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, ensuring all cables, manuals, and components are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the prepaid shipping label to your package and drop it off at any authorized courier location; be sure to retain your tracking number for reference.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device's condition, we will process your refund or dispatch your exchange unit within 3-5 business days.